Location
London
Team
Customer Success
Funding Stage
Private Equity
Salary
£55k-£62k + 10% bonus
Sector
Information Services
Working Location
Hybrid
➡️ Job reference code: GWM42852
Company Overview
📚 Industry: Information Services
💰 Revenue: 150mil
📈 Funding Journey: Private Equity
👩 No of Employees: 1,000
📍 Locations: Global
📣 Summary: A leading global price-reporting agency powering commodities markets with trusted pricing, real-time insights, analytics, and events across agriculture, forest products, metals and mining, and emerging energy.
The Brief
Title: Customer Success Manager
Location: London (hybrid)
Salary & Package: £55k-62k + 10% bonus
Job Summary
Build and maintain strong, long-term relationships with Strategic accounts, acting as a trusted partner to understand their needs and align solutions that drive value.
Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
You will actively visit your customers to build relationships with key stakeholders (champions and economic buyers) to establish their goals for a successful partnership.
Experienced Required
Experience working in product focused SaaS business with a minimum of 3 years working as a Customer Success Manager serving high-spend, complex accounts, with multiple users and stakeholders
You will be customer-centric, going above and beyond when required, with a proactive, self-organised mindset.
Commodities experience (Agricultural, Forest, Metals & Mining or Battery Raw Materials) would be an advantage. However, we will accept similar experiences such as a background in pricing agencies or subscription businesses.
Strong ability to build relationships which encompasses a wide range of skills. We are looking for someone who is curious, asks appropriate questions, listens, is empathic and understands how to invest time with the right people to secure our position across the portfolio. A high level of emotional intelligence is necessary.
Strong technical proficiency with a demonstrable aptitude for excel (knowledge of APIs would be beneficial)
The Application Process
30min screening call
45min call with hiring manager
In-person task
How to Apply
By filling in the typeform below one of our recruiters will pick up your application, you will need the reference code above before submitting.