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Company Overview

🦄 Job Title: Customer Success Manager

📚 Industry: AI CRM

💰 Revenue: $60m

📈 Funding Journey: Series B

👩 No of Employees: 180

📍 Locations: New York, San Fran, London

📣 Summary: Unicorn are working with a CRM for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.

Job Summary

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt the product quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

As a Customer Success Manager, you will be responsible for designing and managing retention, customer health, renewal, and upsell programs.

What you'll do

• Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert

• Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis

• Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket

• Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs

• Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group

• Collaborate with SE, post-sale, and Support teams to create content for scaled programs

• Collaborate with marketing and product on brand and activation content

Experienced Required

• 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role

• A passion for technology and experience coaching customers on how to get the most out of a complex software product

• Experience building programs in addition to having strong customer relationship skills

• Experience at early or growth-stage startups

The Application Process

1. Unicorn Screening Call (30 mins)

2. Hiring manager video call (30 mins)

3. Case study interview (60 mins)

4. Panel interviews with relevant stakeholders (60 mins)

5. CEO call (30 mins)

How to Apply

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