Strategic Account Manager

➡️ Job reference code: GWM28

Company overview

📚 Industry: B2B SaaS – AI-powered work management platform

💰 Revenue: $1bn+ annual revenue

📈 Funding Journey: Publicly listed (NASDAQ)

👩 No of Employees: 2,500+

📍 Locations: Global, with offices across North America, EMEA and APAC (London office for this role)

📣 Summary: A global leader in work management software, now building an AI work platform that doesn’t just organise work but executes it. Hundreds of thousands of customers use the platform to bring people, workflows and AI agents together across work management, CRM, service and dev, all on a single AI layer. Fast-moving, ownership-driven culture with a product customers genuinely love.

The Brief

Title: Strategic Account Manager

Location: London – hybrid (3 days per week in office)

Salary & Package: Competitive base + bonus + equity eligibility + benefits

Job Summary

This is a chance to own and grow a portfolio of strategic, high-value accounts at one of the best-known names in SaaS, at the exact moment the platform is moving from managing work to doing it with AI.

You’ll own net revenue retention and expansion targets across your book. That means building account plans that map the whitespace inside each customer (new teams, departments, business units and use cases), then creating and closing expansion deals: up-sell, add-on and cross-sell, from first signal through to closed-won.

This isn’t a relationship-only seat. You’ll act as a trusted advisor to senior stakeholders, tie the platform directly to measurable business outcomes and ROI, and challenge leaders on how they run their processes today. You’ll champion organisational change and position the platform as the way to scale it.

You’ll also run internal advocacy and adoption programmes inside customer organisations to build champions, deepen usage and open doors to new buying groups. You’ll work closely with Customer Success, Product and Sales Leadership to protect the base, accelerate growth and feed customer insight back into the business.

Expect a collaborative, global culture with real investment in your development: a dedicated L&D team, AI workshops, bootcamps and internal hackathons.

Experience Required

• 5+ years in B2B SaaS account management or sales, with a proven record of exceeding quota

• Track record of growing large, strategic accounts in the $150K–$500K ACV range

• Full sales cycle ownership: spotting expansion opportunities, multi-threading across stakeholders, building business cases, negotiating and closing

• Experience building and executing account plans and managing a forecastable pipeline

• Strong presentation and communication skills, with credibility and influence at executive level

• Commercial confidence discussing pricing, ROI and value, and navigating procurement and contracting

How to Apply

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