Location
Cambridge
Team
Customer Success
Funding Stage
Series A
Salary
£60k-£70k + 15% bonus
Sector
EdTech
Working Location
Hybrid
➡️ Job reference code: GWM42388
Company Overview
📚 Industry: EdTech
💰 Revenue: £20mil
📈 Funding Journey: Series A
👩 No of Employees: 50
📍 Locations: United Kingdom
📣 Summary: An innovative learning technology company transforming how organisations design, deliver, and scale learning.
The Brief
Title: Customer Success Manager
Location: Cambridge (1 day)
Salary & Package: £60k-£70k + 15% bonus
Job Summary
We are seeking a proactive and relationship-focused Customer Success Manager to join a growing Customer Success function, working with enterprise-level clients.
This role is ideal for someone who excels at managing complex customer relationships, delivering structured onboarding and adoption programmes, and demonstrating long-term value through data and outcomes.
The Customer Success Manager will act as a trusted partner to customers, leading onboarding, coordinating delivery activities, and ensuring successful adoption of the platform and its capabilities.
Experienced Required
Proven experience in Customer Success, Account Management, or similar client-facing roles within technology, SaaS, or EdTech
Experience managing enterprise or strategic customer accounts with multiple stakeholders
Strong project management skills, with the ability to manage complex onboarding and delivery programmes
Experience conducting business reviews and presenting insights and outcomes to senior stakeholders
Data-driven mindset, with the ability to interpret usage and performance metrics to demonstrate value
Strong communication and relationship-building skills
Comfortable working in a start-up environment with evolving processes and priorities
Eligible to work in the UK; ability to meet security or compliance requirements where applicable
The Application Process
30min screening call
30min with hiring manager
Task
Meet the team
How to Apply
By filling in the typeform below one of our recruiters will pick up your application, you will need the reference code above before submitting.