Apr 24, 2026

Customer Success Manager

Location

London

Team

Customer Success

Funding Stage

Series C

Salary

£70k + 20% uncapped

Sector

FinTech

Working Location

Hybrid

➡️ Job reference code: GWM42984

Company Overview

📚 Industry: FinTech/AI

💰 Revenue: ~ 60mil ARR

📈 Funding Journey: Series C

👩 No of Employees: 400

📍 Locations: London & NY

📣 Summary: A fast-growing fintech expanding the way debt capital markets professionals access critical market intelligence. The platform centralises real-time financial, credit, legal and ESG data, powered by advanced AI, helping clients win business, save time, and outperform competition.

The Brief

Title: Customer Success Manager

Location: London

Salary & Package: £70k + 20% uncapped

Job Summary

  • Partner with the account managers on specific client projects to drive and ensure growth within the accounts

  • Become the voice of the client when delivering on internal projects by ensuring our clients’ needs are consistently met

  • Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients

  • Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure you continue to be the partner of choice for their needs

  • Attend relevant industry conferences and events

  • Maintain up to date records of client interactions via our CRM

Experienced Required

  • Minimum 2 years of relevant account management or Customer Success experience (Capital Markets, B2B Sales or Business Development)

  • A strong knowledge of financial markets, and a demonstrated ability to build strong relationships within buyside, sellside & advisory community

  • A track record of managing & growing a book of enterprise clients (min $1m+ book of business)

  • Ability to plan and prioritise important tasks and work with accuracy and attention to detail

  • Effective written and verbal communication skills conveying messages accurately and concisely

  • Team player, but also able to work effectively alone (help is always at hand if you need though!)

  • Existing relationships / network within the Leveraged Finance community would be beneficial

The Application Process

  • Talent Screening

  • Chat with Global Head of AM

  • Task

  • Final

How to Apply

By filling in the typeform below one of our recruiters will pick up your application, you will need the reference code above before submitting.